Nov 26, 2025
On October 31, 2025, Wisconsin enacted Wisconsin Act 41, legislation introduced initially as Senate Bill 309 by Senators James, Keyeski, Marklein, Quinn, and Wanggaard. This new law provides civil liability protection for 911 call centers and dispatchers, granting immunity when they transfer callers to the 988 Suicide and Crisis Lifeline.
As states continue to strengthen coordination between 911 and 988, many are clarifying the legal framework around call transfers. Wisconsin Act 41 is intended to support emergency response and crisis service systems by outlining when liability protections apply.
What the Law Does
Wisconsin Act 41 grants civil immunity to public safety answering points (PSAPs), or 911 call centers, and dispatchers when transferring callers to 988, outlining clear legal protections for emergency responders.
- When a 911 center or dispatcher transfers a caller to 988, they are immune from civil liability for any outcomes associated with that transfer.
- Immunity under Wisconsin Act 41 does not cover gross negligence or misconduct, ensuring accountability. This transparency helps public safety officials and legal advisors feel assured that serious wrongdoing remains subject to review.
Wisconsin joins Nebraska, North Dakota, and Washington in adopting similar laws that provide good-faith liability protection for those responsible for handling and transferring calls between 911 and 988.
